Richard T. Justenhoven

Richard Justenhoven is a leading organisational psychologist and an acknowledged expert in the design, implementation and evaluation of online psychometrics, assessments, and solutions. Apart from working at Welliba, he is currently finalising his PhD in artificial intelligence and psychology at the Free University in Berlin, Germany.

As Chief Measurement Strategist at Welliba, he oversees the creation of ground-breaking, off-the-shelf products, and bespoke client solutions, that stem from technological innovations and the application of business psychology and practical workplace research. Prior to that, Richard was an Associate Partner at AON, leading the Global Portfolio Development Team for the Assessment Solution Line.

Richard started his professional journey at cut-e (a company acquired by Aon in 2017) in 2011. Since then, he has helped multinational clients to examine and improve their talent selection and development processes, undertaking talent analytics, pre-employment screening and video interviewing projects and helping with the design and implementation of competency and leadership frameworks, assessment centres and high potential development programs. A short selection of clients he worked with: Aramco, Vodafone, Mercedes Benz, Siemens, AECOM, Google, Cathay Pacific, PepsiCo, P&G.

As an acclaimed writer on all aspects of assessment, for the HR and recruitment media as well as peer-reviewed journals and books, Richard presents regularly at international business and psychology conferences, holds guest lectures at various universities across Europe and has been invited to various amounts of TV-shows and round tables. He speaks English, German and Spanish and holds a degree in business psychology as well as a first-class masters in organisational psychology, both from Hochschule Fresenius in Hamburg. He regularly supervises student master thesis projects on issues relating to innovation, Artificial Intelligence, gamification, and user experience.

Richard holds multiple patents in the area of psychometrics and AI which are in active use by multiple companies.

Richard lives near Hamburg, Germany, with his wife Lena. In his spare time, he is a trained and active firefighter and a keen rower. He competed in national and international rowing events before becoming a competitive sports coach for five years, training rowers to international and Olympic standard.

Thriving organisations through better Employee Experience

Organisations can only thrive when the individuals working with them thrive. Poor Employee Experience (EX) leads to a range of problems, including long-term absenteeism due to poor mental health or fluctuation because of unmet employee needs. Current approaches to keeping employees healthy and productive are measuring and addressing satisfaction, culture, engagement, and establishing corporate health management.

Although these approaches are certainly valuable, they have three major shortcomings: they are conceptually incomplete, they lack user-centricity, and they suffer from poor data quality. This presentation presents a new and more holistic approach to measuring and improving EX.

Based on an extensive literature review, the strongest influence factors on EX have been identified, resulting in a holistic model that goes beyond just happiness and incorporates realising one’s potential, having personal resources available for dealing with stress and change, and external factors that can either enhance or hamper EX. For each factor definitions, and high and low score descriptions were developed, creating the basis for item creation. Based on reliability studies with an average of 200 participants, a final set of 67 items were selected. Same as for the creation of personalised insights and individual feedback for the participants, the items focused on the subjective experience of the measured constructs to meet the need for user-centricity. Additionally, the assessment methodology and design of the digital solution enable an ongoing measurement using insights from research on persuasive technology and data privacy to improve data quality.

The approach presented in this presentation can empower employees to take charge of their own and their team’s EX by engaging and involving them. Moreover, it will enable organisations to get an up-to-date understanding of their employees, so that they can respond in a timely and targeted manner. Through this, organisations will see lower absenteeism and fluctuation, and improve productivity.

Richard T. Justenhoven